Windward District Service Center

Contact Information:

Windward District Service Center
47-232 Waihee Road
Kaneohe, HI 96744
Google Map Link to Windward District Service Center

Phone: 808-239-5754
Fax: 808-239-3912

Case Management

The Honolulu Community Action Program’s ultimate goal of case management is to promote and support independence and self-sufficiency. Case management is a multi-step process to ensure access to and coordination of social services to meet an individual’s and family’s comprehensive needs.

Case management includes the following processes: intake, assessment of needs, service planning, implementation, monitoring and follow-up, crisis intervention, and case closure.

HCAP’s case management activities are diverse. In addition to assisting clients to access and maintain specific services, case management activities may include, but are not limited to:

  • Employment readiness training and employment search assistance
  • Clothing for interviews and/or work
  • Homeless housing referral assistance, Section 8 referral, housing referral assistance
  • Food security programs
  • Energy and utility assistance programs
  • Assistance in filling in paper work, such as welfare, insurance, loan documents etc.
  • Copy machine and fax machine usage
  • Community information and resource center, and one time assistance providing minor items such as hygiene products, soap, toothpaste, toothbrush, toilet paper, etc.

Ohana Produce

In partnership with the Hawaii Foodbank, HCAP distributes fresh produce and non-perishables to individuals and families in need.

Location: Key Project 47-200 Waihee Road, Kaneohe
Requirements: Must register (one time only) at the HCAP Windward District Service Center prior to distribution day. Bring photo ID.
Day: 3rd Monday of each month
January 23, 2017
February – No Ohana Produce
March 20, 2017
April 17, 2017
May 15, 2017
June – No Ohana Produce
July 17, 2017
August 21, 2017
September 18, 2017
October 16, 2017
November 20, 2017
December 18, 2017

Check-in Time: 2:00pm
Food Distribution: Begins around 2:00pm

Emergency Assistance

In partnership with Helping Hands Hawaii, HCAP processes applications for emergency assistance for past due utilities or rent. Staff also offer referrals to other programs that assist with emergency needs.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program assists income-eligible families and individuals by reducing their energy costs and addressing health and safety issues in their homes through energy-efficiency measures. Qualified applicants receive a home energy audit and individualized energy conservation education and may receive applicable energy saving devices free of charge. Learn more about the Weatherization Assistance Program here.

Income Tax Services

HCAP’s Free Tax Clinics assist eligible participants prepare their Federal and State tax returns, including filing for the Earned Income Tax Credit (EITC) and Child Tax Credit (CITC), as applicable. HCAP’s Free Tax Clinics are provided annually from February through April. Learn more about Income Tax Services program here.

LIHEAP (Low Income Home Energy Assistance Program)

The Low Income Home Energy Assistance Program (LIHEAP) is designed to help families keep their electricity on, especially those households that are most vulnerable, such as the elderly, the disabled, and households with young children. LIHEAP primarily assists households by applying funds from an energy assistance grant directly to the energy provider on behalf of the eligible household. Learn more about the LIHEAP program here.

Seasonal/Holiday Programs

Toys for Tots: Sponsored by the US Marine Corps and Salvation Army. Requests for toys are only accepted by social service agencies such as HCAP. Christmas toys are distributed to children of low-income families, ages six months through seventeen years old.